How to retrieve the Swimsafer Certificate

Step 1: Receive the FileSG Email

After your child has passed the practical test and completed the quiz, you will receive an email from FileSG.

Step 2: Copy the Transaction ID

In the email, locate and copy the Transaction ID provided.

Step 3: Access FileSG

Go to https://www.file.gov.sg/retrieve?source=email or click the "Open in FileSG" purple button in the email.

Step 4: Submit Transaction ID

Paste the Transaction ID into the designated field and click "Submit."

Step 5: Choose Retrieval Without Singpass

Select the option to retrieve the certificate without Singpass.

Step 6: Enter IC and Date of Birth

Input your child’s IC number, date of birth and click Verify.

Step 7: Verify Identity

Choose to verify your identity via email or SMS.

Step 8: Enter OTP

Enter the OTP you received through your chosen verification method.

Step 9: View the Certificate

Click on the PDF link to view your child’s SwimSafer certificate.

Step 10: Download the Certificate

Finally, click on "Download" to save the certificate to your device.